Shipping Policy

Last Updated: August 2026

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1. Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation with your order details once your order is placed, and a separate shipping notification with tracking information once dispatched.

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2. Shipping Destinations

We currently ship within Singapore only. For international orders please connect with SVA customer care team on Whatsapp on +65 98200130. We will do our best to assist you with the shipping estimate for your location / postcode.

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3. Shipping Methods & Estimated Delivery Times

Delivery times are estimates and not guaranteed. Delays may occur during peak periods, public holidays, or due to circumstances beyond our control.

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4. Shipping Rates

Shipping rates are calculated at checkout based on your selected delivery method and order details. Any applicable rates will be displayed before you complete your purchase.

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5. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this to track your order via the carrier's website. Please allow up to 24 hours for tracking information to become active.

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6. Delivery Attempts & Failed Deliveries

If a delivery attempt is unsuccessful, the carrier will leave a notification with instructions for re-delivery or collection. SVA Plant Based Hair Dyes is not responsible for failed deliveries due to:

• Incorrect or incomplete shipping addresses provided at checkout
• Recipient being unavailable at the time of delivery
• Refusal of delivery

If a package is returned to us due to a failed delivery, we will contact you to arrange re-shipment. Additional shipping charges may apply.

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7. Damaged, Lost, or Missing Orders

If your order arrives damaged or you believe it is lost in transit, please contact us within 7 days of the expected delivery date at svaherbals@gmail.com with:

• Your order number
• A description of the issue
• Photographs of any damage (if applicable)

We will work with the carrier to investigate and resolve the issue promptly. We reserve the right to request supporting documentation before issuing a replacement or refund.

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8. Address Accuracy

Please ensure your shipping address is complete and accurate at the time of checkout. SVA Plant Based Hair Dyes is not liable for orders delivered to an incorrect address provided by the customer. If you notice an error in your address after placing an order, contact us immediately at svaherbals@gmail.com . We will do our best to update it before dispatch, but we cannot guarantee changes once an order has been processed.

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9. Delays Beyond Our Control

We are not responsible for shipping delays caused by:

• Natural disasters, extreme weather, or acts of God
• Carrier disruptions or manpower crunch
• Customs or regulatory delays
• Public holidays or peak season volumes

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10. Contact Us

For any shipping-related queries, please reach out to us at: 📧 svaherbals@gmail.com  or whatsapp customer care on
+65 98200130

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